Meet Aurelia — your practice's
AI assistant, ready Monday.
One fully capable assistant who reads your faxes, fills your charts, answers your patients, books your appointments, and handles refills — while you see patients.
A base platform, configured around your practice — your workflows, your voice, your brand. Plugs into your EHR (DrChrono live today; Athena, Elation & eClinicalWorks on request), Google Workspace, SRFax, Twilio. HIPAA-grade from day one. No EHR migration, no retraining.
- Avg. staff hours reclaimed
- 10–15 / wk
- Fax triage time
- ~30s / fax
- Setup
- 1 day
- Tailored per practice
- Yes
Meet Aurelia.
Most "AI for healthcare" products are narrow tools — a fax bot here, a scheduling bot there, a chat widget somewhere else. Your staff still has to remember which tool does what.
Aurelia is different. She's one assistant with access to every part of your practice's operations. Your team stops context-switching across six dashboards. They talk to Aurelia.
Reads every inbound fax
Extracts patient + document type, finds the match in your EHR, uploads the PDF, renames it, drafts the patient follow-up email.
Books, reschedules, cancels
Two-way Google Calendar sync with your availability rules, buffer times, and no-show policies.
Triages refill requests
Checks eligibility, routes to the prescribing provider, files the response back to the chart.
Answers patient questions
24/7 on your portal and mobile app. Hands off to staff the moment a question turns clinical.
Drafts patient comms
Emails, SMS reminders, intake follow-ups — in your practice's voice, not generic AI speak.
Lives in your Slack workspace
Aurelia is installed as a Slack app in your practice channel. "Who's coming in tomorrow with insurance issues?" "What labs came in this week with no chart attached?" Answers in seconds — no dashboard needed.
Every action — every file upload, email draft, chart edit, appointment change — is logged with a full audit trail.
What Aurelia does
Seven core workflows, every day, on your behalf. Each one a modular skill — turn any on or off, add more as you grow.
Patient management
One unified record per patient — demographics, intake, documents, appointments, refills. Synced two-way with your EHR.
Patient communication
Web + mobile chat, SMS, email. 24/7 answers to routine questions. Hand-off to staff on clinical topics.
Smart scheduling
Two-way Google Calendar sync. Books, reschedules, cancels. SMS reminders via Twilio, in your voice.
Prescription refills
Patients request in-app. Aurelia routes to the right provider, tracks status, files the outcome.
Inbound fax autopilot
Every inbound fax read, matched to a chart in your EHR, uploaded, and summarized. ~30 seconds of review.
Outbound fax
Compose and send from the admin dashboard. Automatic retry on failure. Tracked, logged, filed.
EHR-agnostic, deeply integrated
OAuth sync, two-way patient lookup by name / DOB / email / phone, document upload to charts, nightly import. DrChrono is live today — what ShowMD runs on. Athena, Elation, eClinicalWorks, and other API-based EHRs ported on request (2–4 weeks). Your EHR stays the medical record; Aurelia is everything around it.
A base platform, not off-the-shelf.
Aurelia ships as a base. Every deployment is configured around the practice running it — your scheduling rules, your fax routing, your patient voice, your brand. There is no generic "Aurelia mode."
Your workflows
Availability windows, appointment buffers, cancel-and-reschedule policies, fax routing priorities, refill eligibility rules, reminder cadences.
Your voice
SMS and email templates with variables. Aurelia's tone, phrasing, and hand-off rules. Your practice's language — not stock AI speak.
Your brand
Logo, colors, portal theme, mobile app icon. Patients see your name, not ours.
Your skills
Turn individual capabilities on or off — fax, refills, patient chat, scheduling. Pay for what you use.
Your integrations
DrChrono live today; Athena, Elation, eClinicalWorks, and other API-based EHRs ported on request. Your preferred fax, SMS, calendar. New skill? We ship it in weeks, not quarters.
Your access model
Custom roles — MD, front desk, billing, assistant. Role-based permissions enforced at the database, not the UI.
New integration or workflow quirk?
Every capability in Aurelia started as one practice asking for it. We add skills; we don't fork the platform. Typical turnaround on a new skill: 2–4 weeks.
Fax is still the #1 channel in US healthcare.
A typical practice gets 10–30 inbound faxes a day: lab results, referrals, prior auths, records requests. Each one costs 5–10 minutes of staff time to file correctly.
Before Aurelia MD
8 min × 14 faxes
~2 hours every day
With Aurelia MD
~30 s review
~7 minutes a day
- 1
Fax arrives on your toll-free SRFax number.
- 2
Aurelia MD stores the PDF and creates a review row in your admin dashboard.
- 3
The admin AI reads the PDF using vision, extracts patient name, DOB, document type, and a short summary.
- 4
It searches your EHR for matches. One high-confidence match? Proposes that patient. Several? Surfaces all candidates.
- 5
On your click-to-approve, it uploads the PDF to the patient's chart with the right document type and date, and drafts a patient notification email.
- 6
You click Send. Done.
Your EHR stays the medical record. Aurelia is everything around it.
We don't replace your EHR — we make it the quiet foundation underneath a modern operations layer. DrChrono is live today (that's what ShowMD, our first production customer, runs on). Other API-based EHRs are ported per customer on a 2–4 week turnaround.
One OAuth click
Connect your EHR in under a minute. No data migration, no double-entry.
Two-way patient sync
Create, update, and look up patients by name, DOB, email, or phone. Fuzzy-match returns ranked candidates.
Document upload to charts
Faxes, intake forms, signed consents attach directly to the correct chart with the correct document type and date.
Nightly import
New and updated patients sync every night. Aurelia's view of your practice never drifts from the chart.
Chart-backed answers
When staff ask Aurelia about a patient in Slack or the admin UI, she pulls live from the EHR — never a stale copy.
Vendor lock-in insurance
Weekly cold backup of your full dataset to your own Google Drive. Your data, in your account.
What it connects to today
Every integration ships as a skill. New ones ship in weeks, not quarters.
| Category | Service | Status |
|---|---|---|
| EHR | DrChrono | Live — OAuth, two-way sync, document upload, nightly import |
| EHR | Athena / Elation / eClinicalWorks / others | On request — per-customer port, 2–4 week turnaround |
| Fax (inbound + outbound) | SRFax | Live — HIPAA-compliant, BAA-covered, toll-free number, AI triage, outbound compose + retry |
| SMS | Twilio | Live — verification, reminders, follow-ups |
| Email + Calendar + Drive | Google Workspace | Live — two-way calendar, Gmail drafts, weekly chart backup |
| Team chat | Slack | Live — talk to Aurelia in your practice channel |
| Mobile | iOS + Android native | Live — biometric auth, push notifications |
| Web | Admin + patient portal | Live |
Coming soon — on the skill roadmap
- AI voice receptionist — answers phones, books, transfers
- E-prescribing — Surescripts
- Patient payments — Stripe co-pays, balances, payment plans
- Insurance eligibility & prior auth — Availity, Change Healthcare, payer adapters
- Referral loops — specialist coordination without phone tag
- Retention analytics — no-show risk, re-engagement campaigns
New integrations ship as skills. We don't rewrite the platform each time — we add a module.
A Monday morning, compared
The same practice, same tasks. With and without Aurelia MD.
| Task | Without | With Aurelia MD | Saved |
|---|---|---|---|
| 14 inbound faxes | ~2 hrs staff time | ~10 min review | 1h 50m |
| Tomorrow's SMS reminders | 45 min | Automatic | 45m |
| New patient intake → chart | 20 min/patient | Automatic | 20m/patient |
| Co-pay collection at check-in | 5 min each, often skipped | Tap-to-pay at arrival | ~5m/patient + better collection |
| Finding last month's lab result | 5+ min clicking the EHR | 3 seconds in Slack | ~5m |
| Weekly chart backup | Not happening | Automatic to your Drive | Peace of mind |
Every independent practice we talk to stands to recover 10–15 staff hours a week in the first month.
HIPAA-grade, not HIPAA-ish.
Security isn't a module we bolt on. It's how the system is built.
BAA-covered infrastructure
Google Cloud (us-central1), Firebase, Secret Manager. BAA signed with our vendors.
Two-agent architecture
Aurelia runs the back-office. A separate patient-facing assistant handles public questions and physically cannot access PHI. Defense in depth at the code layer.
End-to-end audit log
Every action — upload, email, chart edit, appointment change — logged with a full trail.
Role-based Firestore rules
Patient, admin, and assistant roles enforced at the database layer, not the UI.
PII redaction in logs
We log UIDs and roles. Never emails, phone numbers, or names.
Your data stays yours
We don't train on your data. We don't aggregate it. We don't move it.
Weekly cold backup
Your full EHR dataset to your own Google Drive. Vendor lock-in insurance.
Try it live: demo.aureliamd.com
A simplified, publicly-accessible sandbox of Aurelia. Sign in, create a test patient, walk through the portal and admin dashboard, see how the workflows fit together — no sales call required.
Production deployments — ShowMD, for one — add the fax pipeline, prior-auth adapters, and Slack integration on top. The demo covers the core patient + admin workflows.
Access is credentialed. Request a login below and we'll provision a test tenant you can log in with as both patient and admin.
What's in the demo
Patient portal
Sign in, browse appointments, messages, refills, documents, and intake forms end-to-end.
Admin dashboard
User management, appointment hub, refill queue, SMS template editor, registration controls.
Appointments
Bidirectional Google Calendar sync, booking + reschedule flows, per-practice availability rules.
Messaging
Real-time patient ↔ admin messaging with role-aware routing.
Prescription refills
In-app refill requests, provider-side queue, status tracking through to the patient notification.
Documents + intake
Patient uploads, intake form builder, admin review queue.
DrChrono integration
OAuth connect, patient lookup, nightly sync — same integration the production deployments use.
Twilio SMS reminders
24-hour and morning reminders with editable templates and {content} / {time} variables.
Mistaken for a coworker.
Three reactions from the first Aurelia deployments — two MDs running Aurelia in production, and a new teammate who met her in Slack before anyone told her she was the AI.
“Oh! haha, I thought she's working at the office.”
A new teammate, joining the practice Slack for the first time, had been chatting with Aurelia for minutes before being told she was the AI agent, not a human coworker. The avatar was clearly illustrated. She still passed.
Aizle
New teammate at ShowMD, first day in the practice Slack
“Aurelia runs the back-office I used to run. The fax queue clears itself, the schedule keeps itself, and my front desk has their afternoons back.”
The first independent practice to deploy Aurelia in production — live against real DrChrono, real fax traffic, real patients.
Dr. Barb Blasko, MD
ShowMD
“Refill requests don't sit on my desk anymore. They come to me already triaged, with the chart attached. I sign, she files, the patient gets notified.”
An independent practice piloting Aurelia for patient communication and refill workflow — the parts of the day that used to eat evenings.
Dr. Maciej Witkos, MD
Pilot practice
Who it's for
- Independent primary care and specialty practices (1–10 providers) on DrChrono — other EHRs ported on demand.
- Small multi-location groups unifying patient experience across sites.
- Practices that are either short-staffed today or growing faster than they can hire.
- Practices whose EHR covers the medical record but leaves everything around it fragmented.
Setup in a day
You're live. Aurelia starts reading faxes that afternoon. Your workflow rules, templates, voice, and branding are configured in the same session.
- 1
Sign the BAA.
- 2
Connect your EHR — one OAuth click (DrChrono live; Athena, Elation, eClinicalWorks & others on request).
- 3
Port your fax (or take a new toll-free number).
- 4
Connect Google Workspace — one domain-wide delegation grant.
- 5
Install Aurelia in Slack — she joins your practice channel.
- 6
Invite your team. They log in with Google.
What's next
We're building the connective tissue between practices, payers, and patients. Practices today. Insurers and specialist networks tomorrow.
Aurelia MD is the agentic layer that makes the rest of healthcare's infrastructure finally work together.
Ready to give your team their evenings back?
We're onboarding practices this quarter. Early pilots get founder-level support and preferred pricing.
Prefer email? hello@aureliamd.com
Tell us about your practice
What are you trying to solve? We'll reply within one business day.